Responsible Gaming

Responsible gaming at kobra.casino (Cobra Casino) means approaching online gambling as a form of entertainment, not a way to earn income or solve financial difficulties. The aim of this page is to provide clear information, practical tools, and independent support options so that you can make conscious, informed decisions about when and how you play.

Cobra Casino is operated by Dama N.V., a company registered in Curaçao (registration number 152125) and licensed by Antillephone N.V. under sub-license 8048/JAZ2020-013. The Cobra Casino version of kobra.casino is an offshore, Non-GamStop service and is not licensed by the UK Gambling Commission (UKGC). This means that some UK-specific statutory protections and dispute resolution mechanisms do not apply. Nevertheless, we are committed to promoting responsible gaming, offering account tools, and signposting you to professional, confidential help whenever you need it.

Risk Awareness

Online gambling can be enjoyable when it is controlled, occasional, and affordable. It may become harmful when play continues despite negative consequences. Because Cobra Casino operates as a Non-GamStop offshore casino for UK players, there may be fewer external safeguards than on UKGC-licensed sites, so recognising risks early is especially important.

Common Warning Signs

• Increasing time and money spent: You are gambling more frequently, placing higher stakes, or extending sessions longer than planned.
• Thinking about gambling outside play: You frequently think about previous sessions, plan the next time you will play, or feel restless when you cannot log in.
• Chasing losses: You increase bets or continue playing in an attempt to win back money you have lost.
• Hiding behaviour: You conceal gambling from family or friends, delete messages, or minimise the amount you spend.
• Using gambling to cope: You gamble to escape stress, loneliness, anxiety, depression, or financial problems.
• Borrowing or using essential funds: You use overdrafts, loans, credit cards, or money needed for bills, rent, or food.
• Ignoring terms and restrictions: You continue to play even if terms and conditions warn that players from your country (including the UK in some versions of the T&Cs) may be restricted, increasing the risk of disputes.

Self-Assessment Checklist

The following questions are for personal reflection only and are not a formal diagnosis. If you answer "yes" to several, consider using our tools and contacting professional support:

• Do I ever gamble with money I cannot comfortably afford to lose?
• Have I tried to win back losses by quickly returning to play or increasing my stakes?
• Have I lied to family, friends, or colleagues about how much time or money I spend on kobra.casino?
• Do I feel irritable, anxious, or low when I cannot access Cobra Casino or other gambling websites?
• Has gambling caused problems with my relationships, work, studies, or physical or mental health?
• Have I used loans, credit cards, or money needed for essential living expenses to fund gambling?
• Have I tried to stop or reduce my gambling but found it difficult to stick to my decision?

If you recognise yourself in these statements, we strongly encourage you to lower your limits, consider self-exclusion, and contact the independent support organisations listed below. Gambling is strictly for adults aged 18+; if you are under 18, you must not use kobra.casino.

Limits & Tools

Setting clear limits before you start playing is one of the most effective ways to keep gambling under control. On Cobra Casino, you can use account tools to restrict how much you deposit and how long you play in a single session.

Deposit Limits (Daily, Weekly, Monthly)

1. Log in: Sign in to your account at kobra.casino using your usual credentials.
2. Open your profile: Go to "My Account" or "Profile". Look for the section labelled "Responsible Gaming", "Limits", or similar.
3. Choose limit type: Select "Deposit Limits". You will typically see options for Daily, Weekly, and Monthly limits.
4. Enter your limit: For each period you wish to control, enter the maximum total amount you are willing to deposit (for example: £50 per day, £150 per week, £300 per month). Choose amounts that fit comfortably within your disposable income.
5. Confirm the change: Save or confirm your new limits. You may be asked to re-enter your password or confirm via e-mail or on-site notification.
6. Cooling-off rules: In line with safer gambling standards, lowering your limits should take effect as soon as possible, while increasing them may only apply after a cooling-off period (typically at least 24 hours). Use this delay to reconsider whether an increase is really in your best interests.
7. Monitor your spending: Regularly review your transaction history in "My Account" to ensure that your actual deposits remain within the limits you have set.

Time-Spent Limits and Session Timers

1. Access time settings: In "My Account" or "Responsible Gaming", look for "Session Limits", "Time Limits", or "Reality Check".
2. Set session reminders: Choose how often you want a reminder to appear (for example every 15, 30, or 60 minutes). These on-screen messages summarise your time and sometimes your net result.
3. Set a maximum session length: If available, define a maximum single session duration (for example 60 or 90 minutes). When this limit is reached, you will be logged out or prompted to take a break.
4. Respect the reminders: Treat each reminder as a decision point. If you are tired, frustrated, or chasing losses, log out and return another day.

Time-Out (Short Breaks of 24-72 Hours)

1. Open the Time-Out tool: Within "Responsible Gaming" or "Limits", select "Time-Out" or "Cooling-Off".
2. Choose duration: Select a short break period that suits you, typically 24, 48, or 72 hours. During this time you will not be able to place bets or make deposits.
3. Confirm your decision: Read the information about what will happen during your Time-Out, then confirm. You may receive an e-mail confirming the start and end time of the break.
4. During the Time-Out: You should not be able to make new deposits or wagers. Depending on system settings, you may still be able to log in to review your account information, but you should use this time to reflect on your gambling and, if needed, contact support services.
5. No early cancellation: Once a Time-Out is activated, it generally cannot be cancelled early. You must wait until the selected period ends before resuming play.

If any of these tools are not visible in your Cobra Casino account, contact customer support via kobra.casino and request that the relevant limits be applied manually to your profile.

Self-Exclusion

If limits and short breaks are not sufficient, self-exclusion provides a stronger measure. It is designed for players who feel their gambling is causing harm or is at risk of doing so. Self-exclusion is more than a pause; it is a formal agreement that you will not use your account for a defined period or permanently.

On-Site Self-Exclusion (6 Months to Lifetime)

1. Log in to your account: Access your Cobra Casino account at kobra.casino.
2. Navigate to self-exclusion: Go to "My Account" > "Responsible Gaming" or "Security" and select the "Self-Exclusion" option. If you cannot find it, contact support via live chat or e-mail and request self-exclusion.
3. Select exclusion period: Choose how long you wish to be excluded. Typical options range from 6 months to 5 years, with the possibility of permanent (lifetime) exclusion. We recommend selecting the longest period that reflects the seriousness of your concerns.
4. Read important information: Carefully review what self-exclusion means, including restrictions on logging in, depositing, and receiving marketing communications.
5. Confirm your decision: Confirm that you understand the consequences and wish to proceed. You may need to click a confirmation link sent to your registered e-mail address.
6. Effects of self-exclusion: Once applied, you should:
   • Be unable to log into your account or create new accounts using the same personal details.
   • Be prevented from making deposits or placing bets.
   • Stop receiving marketing e-mails or promotional SMS messages.
7. Account balance and withdrawals: During self-exclusion, you may not be able to wager any remaining balance. Subject to verification and terms and conditions, you can request withdrawal of eligible funds by contacting customer support. However, because Cobra Casino is an offshore, Non-GamStop casino and some terms may treat UK play as restricted, there is an increased risk of disputes during KYC checks. Always ensure your details are accurate and you comply with the site's terms.
8. End of exclusion: When the self-exclusion period ends (except for permanent exclusion), your account may remain closed until you actively request reactivation. Any re-opening request may involve an additional cooling-off period and further confirmation that you wish to resume gambling.

External Self-Exclusion Schemes

External schemes can help prevent access to multiple gambling sites at once. Please note that kobra.casino (Cobra Casino) is a Non-GamStop offshore casino and is not part of UK or EU national self-exclusion registers. Registering with these schemes will not automatically block access to this website, but may restrict you from licensed operators in those jurisdictions.

• GamStop (United Kingdom): A free self-exclusion scheme for online gambling websites licensed by the UK Gambling Commission. Register at gamstop.co.uk to block yourself from UKGC-licensed sites for 6 months, 1 year, or 5 years.
• RGIAJ (Spain): The "Registro General de Interdicciones de Acceso al Juego" (RGIAJ) is Spain's national self-exclusion register. Information is available (in Spanish) at ordenacionjuego.es.
• Other national registers: Several European countries (such as Denmark, Sweden, and others) operate national exclusion lists. Check your local gambling regulator's website for details if you reside or spend time there.

For maximum protection, consider combining on-site self-exclusion at kobra.casino with national registers (where applicable) and blocking software such as Gamban or BetBlocker.

Support Resources

Professional, confidential support is available if you are worried about your own gambling or somebody else's. Because Cobra Casino serves UK players from an offshore jurisdiction with a Curaçao licence, we strongly recommend that you rely on independent UK support services and healthcare providers, in addition to any assistance we offer.

Local Support for UK Players

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge from within the UK, 24 hours a day, 7 days a week. Trained advisers provide confidential information, listening support, and referrals. Live chat is also available at gamcare.org.uk.
• NHS and local services: Speak to your GP and explain your concerns about gambling. The NHS operates specialist problem gambling clinics in parts of the UK and can refer you to appropriate treatment and counselling services.
• Young people and families: GamCare's "Young People's Service" supports those aged 11-18, and people affected by someone else's gambling. More information is available on the GamCare website.

All of these services are independent from kobra.casino and Dama N.V., and will not share your information with us without your consent, except where required by law to protect you or others from harm.

International Support Organisations

Gambling Therapy offers online support groups, forums, and one-to-one live chat in many languages, which can be especially helpful if you are travelling or living outside the UK but still using Cobra Casino.

Self-Exclusion Schemes and Blocking Apps

• GamStop (UK): As noted, registering at gamstop.co.uk will exclude you from UKGC-licensed websites, but not from kobra.casino, which is offshore and Non-GamStop.
• RGIAJ (Spain) and other registers: Use national registers (where available) if you also use gambling services regulated in those countries.
• Gamban: A software solution that blocks access to a wide range of gambling websites and apps on your devices, regardless of the operator's licence. More information: gamban.com.
• BetBlocker: A free blocking application that restricts access to thousands of gambling websites. Available at betblocker.org.

These tools are operated by independent organisations and are not controlled by kobra.casino or Dama N.V. While they can be very effective, no technical tool is perfect; combining blocking software with self-exclusion and professional help offers stronger protection.

Family and Affected Others

• GamCare Forum and Chatrooms: Online spaces where people harmed by their own or someone else's gambling can share experiences and coping strategies: gamcare.org.uk.
• GamAnon (Gamblers Anonymous family groups): Support groups for partners, relatives, and friends of people with gambling problems. Visit gamanon.org.uk for meetings in the UK and Ireland.
• Gambling Therapy for families: Offers resources and online support for people affected by another person's gambling: gamblingtherapy.org.

All external resources operate independently from Cobra Casino. Their services are generally confidential; please refer to each organisation's privacy notice for details.

Help for Family

Problem gambling can affect partners, children, relatives, and friends. If you are worried about someone who plays at kobra.casino or other gambling sites, it is important to look after your own wellbeing as well as encourage them to seek help.

How to Start the Conversation

• Choose the right moment: Talk when both of you are calm, sober, and not in the middle of a crisis such as a large loss or argument.
• Use "I" statements: Focus on how their gambling affects you (for example, "I feel worried when...") rather than accusing or blaming ("You always...").
• Be specific and factual: Mention concrete examples like missed bills, secrecy, or mood changes, without exaggeration or insults.
• Listen actively: Allow them to explain how they feel. Acknowledge their emotions, even if you do not agree with their behaviour.
• Avoid taking over their finances by default: In some situations, temporary financial controls may be necessary, but they should ideally be part of a planned, agreed strategy with professional guidance.

Encouraging Support and Boundaries

• Suggest a joint call or chat with a helpline: Offer to sit with them while they contact the National Gambling Helpline (0808 8020 133) or use online chat.
• Propose practical steps: Encourage them to set strict limits, take a Time-Out, or self-exclude from Cobra Casino and other sites. Offer to help them complete forms for GamStop, Gamban, or other tools.
• Set clear boundaries: Decide what you can and cannot do (for example, not lending money to repay gambling debts). Communicate these boundaries calmly and stick to them.
• Protect shared finances: If you share accounts or bills, consider separate accounts, limits on joint credit, or speaking to a financial adviser.

Support for You as a Family Member

• Family support groups: GamAnon (gamanon.org.uk) and GamCare's affected-others services provide meetings, forums, and chatrooms where you can speak openly with people who understand.
• Professional counselling: You may benefit from talking to a counsellor or psychotherapist, whether or not your loved one seeks help. Ask your GP about NHS counselling options, or look for practitioners who have experience with addiction and family impact.
• Emergency help: If anyone is at immediate risk of harm (for example, suicidal thoughts or threats), contact emergency services (999 in the UK), your local crisis team, or the Samaritans on 116 123 (free, 24/7) straight away.

Remember that you are not responsible for another person's gambling, and you are entitled to support and safety regardless of whether they choose to change.

Operator's Commitment

Cobra Casino, operated by Dama N.V. under Curaçao licence 8048/JAZ2020-013, recognises that offshore, Non-GamStop platforms such as Cobra Casino offer fewer external controls than UKGC-licensed operators. To mitigate risks, we aim to apply internal safeguards, subject to our technical capabilities and legal obligations.

Internal Risk Checks and Behaviour Monitoring

• Behavioural analysis: Our systems may analyse gameplay patterns such as frequency of logins, session length, stakes, and deposit behaviour (for example, rapid increases in spending or repeated chasing of losses).
• Use of alerts and flags: Certain combinations of behaviour (such as multiple large deposits in a short period, frequent self-cancellations of withdrawals, or repeated failed deposit attempts) may trigger internal alerts.
• Reality checks and messages: We may display on-site messages reminding you of how long you have been playing, how much you have deposited or lost, and suggesting breaks or tools such as limits or self-exclusion.
• Verification and KYC: In line with our licence and anti-money laundering obligations, we may request identity and affordability information. Please note that if your account information contradicts our terms (for example, if your country of residence is restricted, including possible restrictions on the UK in some versions of our terms), this can lead to account closure and potential disputes over withdrawals.
• Data protection: Any monitoring is conducted in accordance with our Privacy Policy and applicable data protection laws. Data is used for service provision, security, legal compliance, and responsible gaming measures.

When We May Contact You

• Concerning patterns detected: If our systems or staff identify patterns indicating potential harm (such as escalating deposits, frequent use of cancellation of withdrawals, or multiple failed affordability checks), we may contact you via e-mail, on-site message, or other registered contact details.
• Purpose of contact: Any such contact is intended to:
  • Draw your attention to responsible gaming tools (limits, Time-Out, self-exclusion).
  • Encourage you to reflect on your gambling behaviour and consider reducing or stopping play.
  • Recommend independent support services such as GamCare or Gambling Therapy.
• Possible account actions: In higher-risk situations, we may:
  • Apply or lower limits on your account.
  • Place temporary restrictions or a Time-Out.
  • Self-exclude your account where there is clear evidence of harm or where required by our licensing conditions or internal policies.
• No guarantee of intervention: Automated and manual monitoring cannot identify all cases of harmful gambling. You remain primarily responsible for managing your gambling and seeking help. Use the tools and support options provided even if we have not contacted you.
• No financial or legal advice: Our staff cannot provide legal, debt, or financial advice. For such matters, you should contact qualified independent advisers, charities, or public bodies in the UK.

Updates

This responsible gaming page may change over time to reflect updates in our internal policies, changes to the services available at kobra.casino, or developments in legal and regulatory standards in Curaçao, the UK, and other jurisdictions.

• E-mail notifications: Where required or appropriate, we may inform registered players of material changes by e-mail sent to their registered address.
• On-site notices: Important updates may be highlighted via banners, pop-up notifications, or messages in "My Account" when you log in to Cobra Casino.
• Policy documents: Changes to related documents (such as the Terms and Conditions, Bonus Terms, or Privacy Policy) will be reflected on the relevant pages at kobra.casino. You should review these documents regularly.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, wish to exercise your account control options, or want to provide feedback on how Cobra Casino can improve its protections, you can contact us using the details below.

• Responsible gaming e-mail: Please write to [email protected] and include "Responsible Gaming" in the subject line so that your message can be directed to the appropriate team.
• Telephone / live contact: Cobra Casino does not currently publish a dedicated UK telephone line. For urgent responsible gaming matters, please use the live chat or any customer support contact method listed in the "Contact" or "Support" section of kobra.casino and clearly state that your request relates to responsible gaming or self-exclusion.

Online Feedback and Support Request Form

You may also submit a written request or feedback through the following form (or a similar form made available in your account area). Please provide accurate information so we can respond appropriately.

Full name

E-mail address (registered with kobra.casino)

Account ID or username

Request type
Information about responsible gaming tools Request to set or adjust limits Request for Time-Out Request for self-exclusion Concern about my gambling behaviour Other responsible gaming feedback

Details of your request

I confirm that this request relates to responsible gaming and consent to kobra.casino processing my information to review and respond to it in line with the Privacy Policy.

Submit responsible gaming request

Important disclaimer: The information on this page is provided for guidance only and does not constitute legal, financial, or clinical advice. Because Cobra Casino operates under a Curaçao licence and is not regulated by the UK Gambling Commission, some protections and dispute resolution options available with UKGC-licensed operators (including access to UK-approved alternative dispute resolution bodies) do not apply. If you are concerned about your gambling, we strongly recommend seeking help from independent UK support services and considering using gambling sites licensed in your country of residence for the highest level of regulatory protection.